You can request for return service within 15 calendar days if you meet the conditions as below,ZKmagic will refund you.
1. Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
Your request will be denied if meet conditions as below:
1. It is requested beyond seven (7) calendars days of receiving a product.
2. A product return to ZKmagic does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3. Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
4. Any fault or damage of the product is caused by unauthorized use or installation of the product
5. Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
You can apply for replacement service if you meet conditions as below, you’ll need to send back the product as the requirement.
1. Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to ZKmagic.
2. Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.